Terms and Conditions
Our Terms & Conditions comply with UK legislation and are provided to help our customers shop safely and securely on the Internet. Please read these Term & Conditions carefully prior to placing your order.
spareszone.co.uk is an e-commerce website belonging to Apelson Appliance UK Ltd, Our site is verified as being authentic and secure through Verisign.
Intellectual Property
The contents of our website, including logos, trademarks and photos along with written text are the property of Apleson Appliances UK Ltd and its suppliers. None of the content or software held on this site must be reproduced, copied, sold or downloaded without written permission form us.
Liability
We shall not be liable for incidental or consequential damages of expenses caused by the sale of goods from this site. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third party claims.
We will do our very best to get all orders dispatched as quickly as possible. However, we are not liable for delays in despatch or delivery of products ordered. You have the right to cancel delayed orders at any time prior to dispatch and receive a full refund unless special orders.
These Terms & Conditions do not affect your legal rights.
Delivery Rates & Policy
We aim to dispatch stock parts on the same day as order if placed before 4pm. Our standard delivery time is 48 hours however, on average, we achieve 95% of deliveries next day (location dependent). Deliveries are made between 8am to 6pm Monday to Friday. Non-stock, special order, delivery lead times will be quoted per order.
You can make special delivery requests when you place the order. This can include specific delivery day (Monday to Friday) and specific delivery location (next door etc..) Delivery time slot can be accommodated at extra cost.
Our carrier will contact you if the driver is unable to locate your property. Under normal circumstances the driver will require a signature to release the goods. If you are out, a card will be left giving re-delivery / collection instructions.
Delivery Charges
Standard Mainland UK is charged £5.00 per delivery (exc VAT)
Scottish Highlands & Northern Ireland is charged at £15.60 per delivery (exc VAT)
(Post Code Areas PA / PH / AB / IV / KW / BT)
Eire & Islands is charged at £19.00 per delivery (exc VAT)
(Eire & Islands Post Code Areas IM / GY9 / ZE1-3 / HS1-9 / KW1 & KW15-17 / EIRE)
Order / Delivery Information
Upon receipt of your order you will be sent a confirmation email, acknowledging the order and giving stock availability information. You will also be sent a further email confirming dispatch of your order.
Returns Policy
We hope you will be delighted with your purchase but in the event you wish to return it you must do so using the following procedures. Please note that you must enclose the original delivery note when returning parts.
Surplus To Requirements
If you no longer require the part you must notify us within 7 days from receiving your delivery. We will issue a Returns Authorisation Number and request that you return the item to our warehouse address. The part must be unused and in the original packaging to allow us to process a full credit. Special orders parts will be subject to a returns handling fee, ranging from 70% to 100% of the price of the part.
Faulty Goods
Parts are covered by a 30 day parts and labour warranty if fitted by an Authorised SparesZone Service Agent. If you decide to fit the parts yourself, no manufacturer warranty is provided. If you have experienced a part failure when fitted by a SparesZone approved engineer, please Contact Us immediately to arrange for an engineer to check the failure. If you have fitted the part yourself you may return the part for inspection. If the part has failed prematurely we will refund the cost of the part and carriage. If no fault is found no refund will be given.
Cancellations
Orders for stock parts may be cancelled at any time before they are dispatched. Please call or email immediately if you need to cancel an order. Special orders (non stock items) cannot be cancelled and you will be charged.
Returns Address
Apelson Appliances UK Ltd
Good Hope Close
Normanton Ind Est, Normanton
West Yorkshire
WF6 1TR
Product Specification & Suitability
We ensure that the information provided on this website is as up to date as possible. From time to time manufacturer specifications, part numbers and finished products may vary from the original fitted to your appliance. If you have ordered an item that is unsuitable, we will refund you in full upon the return of the item, less the cost of collection.
Please note that we only supply original manufacturer parts unless specifically noted in the description of the part.
Security & Privacy
We recognise the importance of protecting the privacy of all information provided by users of this website. Your personal information may be disclosed to other businesses within the Apelson Appliances UK Ltd group of companies to enable us to carry out accounting and dispatch processes. We will not pass on your details to any Third Party without your permission.
We take web security very seriously and take every precaution to protect our customer’s personal information. Our procedures and policies comply with the Data Protection Act 1998.
Complaints
Any complaint must be made in writing and sent to the following address. You complaint will be acknowledged in writing and responded to in a timely manner.
Apelson Appliances UK Ltd
Good Hope Close
Normanton Ind Est, Normanton
West Yorkshire
WF6 1TR